Privacy Policy

This page, together with the documents referred to on it, tells you the terms of use on which you may make use of our website, whether as a guest or as a registered user. Please read these terms of use carefully before you start to use the website. By using our website, you indicate that you accept these terms of use and that you agree to abide by them.

“Non-Sensitive Personal Data” means your first and last name, date of birth, residential address, email address, telephone number, identification number, location data, physical, biometric, genetic, physiological, mental, economic, cultural or social identity or any information by which an User (defined herein below) can be identified;

“Sensitive Personal Data” means your physical, biometric, genetic, physiological, mental, economic, cultural or social identity or any information provided by the User on the Website and/ or Application relating to Rule 3 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;

“Personal Data” means Sensitive Personal Data and Non-Sensitive Personal Data provided by an User;

“Fieldmobi/Us/We/Our” means Fieldmobi Private Limited, a company incorporated and existing under the Companies Act, 1956/ 2013, and having its registered office at 351, 2nd Floor, Salarpuria Tower, 1 Hosur Road, Koramangala 7th Block, Bangalore, Karnataka - 560095;

“Process(ing)” means any operation or set of operations which is performed on Personal Data or on set of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available alignment or combination, restriction, erasure or destruction;

“Registered User” refers to any User who has registered on Our Website and/ or Application in order to avail our Services (defined herein below).

“Service(s)” means cloud software and apps provided for organisations, which include offline and online mobile solutions. You may use the Services for commercial purposes or for internal business purposes inside the organisation you represent. You can access the Services using any Internet browser that the Services support. You are responsible for getting Internet connection and the equipment required to use the Services. With your user account, you can create and edit content, as well as publish and share it if you like.

“User(s)” or “You(r)” means any natural or legal person including but not limited to any company, firm, sole proprietorship or other associations of individuals, who visits, search or access our Website and/ or Application and includes a Registered User.

2.1 We receive and store a variety of information when you access or use the website and/or application including but not limited to information about your web browser, IP address, necessary cookies stored on your device and other information. When you register for the mobile application, we might also request access to the camera, call history, photo library, and other data stored on the device. This access is required for our applications to function. Additionally, location-based data is gathered to find nearby contacts and create location-based reminders, among other things. This information will only be given to our mapping service providers, who will use it to map the locations of users.

2.2 You can change the settings on your mobile device at any time to prevent the mobile applications from accessing this data. The information stored on your mobile device, including location data, will be used in the context of the mobile application, transferred to and associated with your account in the relevant services.

2.3 We receive and store certain types of information whenever you connect with us. For instance, when your web browser accesses our website and/or app we obtain certain kinds of information.

2.4 When You are visiting Our website and/ or application as a User, We collect session data through our tools, which shall include but not limited to the following:

• The type of browser and operating system You used;
• The domain name of the site from which You came;
• The date, time and duration for which You have visited Our Website and/ or Application;
• Number of Visits;
• The web pages or services you accessed at our Website and/ or Application;
• If you download a form, the form that was downloaded.

You agree that none of the foregoing information is Personal Data

2.5 When You request for additional information regarding our Services, We only collect Non- Sensitive Personal Data viz. name, email and phone number, that is required by Us to provide You the details regarding the Services which You are interested in and it is specifically for the purpose of giving you the additional information requested and in no way is transferred to anybody else.

We will not be responsible for the authenticity of the Personal Data provided by You to Us.

2.6 Review and Erasure of Personal Data furnished by Registered Users Registered Users shall have right to review the Personal Data provided by them to Us and request correction and amendment of any such Personal Data which is inaccurate or deficient.

2.7 Contact us; In case of any discrepancies in the Sensitive Personal Data furnished by You or have any grievance, You may write to us at contactus@fieldmobi.com

3.1 Cookies are small text files that are placed on your computer by websites that you visit. These are used to make websites and apps work, or work more efficiently.

3.2 Fieldmobi does not store and share cookies unless applicable by law. Fieldmobi hereby reserves the right to undertake services of third party service providers to store and share cookies. The User hereby agrees and acknowledges that any breach of stored data by third party service providers shall not attract any liability on Fieldmobi.

3.3 We may reserve the right to use any other tracking mechanism such as Google analytics. According to the terms of service for Google Analytics, Google keeps a track of how our Service is being used. Other Google services receive access to this data. Google may personalize and contextualize the adverts on its own advertising network using the information gathered. By installing the Google Analytics opt-out browser add-on, you can choose not to allow Google Analytics to collect data about your activities on the Service. The add-on stops the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from communicating information about visitor activities to Google Analytics. Please check the link below for more details on Google's privacy practises: https://policies.google.com/privacy?hl=en

3.4 By using the Fieldmobi Website and/or Application, the User agrees to the use of cookies in accordance with the Privacy Policy.

By using the Website and/or Application or supplying your information, you agree and consent to us collecting, storing, processing, transferring, utilizing, and sharing your personal information with third parties or service providers for the reasons specified in the Policy.

5.1 We use the information we collect from and about you for a variety of purposes, including:

• To enable the Users utilize the Services and monitor such use. Fieldmobi may also use this information to keep the Users informed about its products and services, including any promotional offers.
• To operate, provide, develop, and improve services.
• To understand our users and improvise on our features of services.
• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
• To administer and enhance the security and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• To comply with applicable laws, rules and regulations.

6.1 Fieldmobi does not sell or otherwise distribute client data to other parties unless specifically requested by customers for commercial purposes (i.e. third party visibility and collaboration).

6.2 Although We make best efforts to include all kinds of quality, safe and relevant external links/third party Website and/ or Application links, Users should always adopt a policy of caution before clicking any external / third party Website and/ or Application links mentioned anywhere on Our Website and/ or Application. These external links / third party links/ Website and/ or Applications should have their own privacy policies which We urge the User to check. We do not accept any responsibility or liability for their third party Website and/ or Applications policies whatsoever as we have no control over them. We cannot guarantee or verify the contents of any externally linked Website and/ or Application despite Our best efforts. Users should therefore note they click on external links at their own risk and Our Website and/ or Application and We cannot be held liable for any damages or implications caused by any User visiting any external links mentioned on the Website and/ or Application.

6.3 Fieldmobi employees and independent contractors have need-to-know access to the information covered. Fieldmobi requires all employees and independent contractors to respect our Privacy Policy when it comes to personal information that we share with them.

6.4 We may provide paid items and/or services through the Service. In that scenario, we use third-party payment processing providers. We will not store or collect your credit card information. That information is transmitted directly to our third-party payment processors, whose Privacy Policies control their use of your personal information
We deal with the following payment processors:
Stripe - Their Privacy Policy can be viewed at https://stripe.com/us/privacy

6.5 For production applications, Fieldmobi uses third-party Cloud Services cloud with their industry-leading data center infrastructure security and reliability. Please see the terms and conditions for the appropriate third-party services for further information on all compliance and security certifications.

6.6 On special Customer request, Fieldmobi may agree to host apps on other cloud providers, private clouds, or data centers. Customers would be responsible for the security and availability of data centers, infrastructure, networking, and essential servers in such circumstances, and would need to follow licensing and maintenance options on an individual basis.

Links to the third party applications:

• Microsoft Azure -Their Privacy Policy can be viewed at https://azure.microsoft.com/en-us/explore/trusted-cloud/privacy/
• Amazon Web Services - Their Privacy Policy can be viewed at https://aws.amazon.com/privacy/
• Google Cloud Platform - Their Privacy Policy can be viewed at https://cloud.google.com/privacy
• Google Firebase - Their Privacy Policy can be viewed at https://firebase.google.com/support/privacy

With our third party partners, we have the proper contracts in place. This implies that they are prohibited from using Your Personal Information in a way that goes beyond what we have authorized. They keep it safe and only keep it for the time frame laid out in the agreement with them.

7.1 To identify and stop high-risk behaviors and fraudulent transactions, Fieldmobi may monitor all Transactions. It is acknowledged that Fieldmobi might also work with Service Providers to support these initiatives. The user account may be suspended temporarily or permanently if there is any suspicious or unusual conduct occurring through it.

7.2 The User will not sell, provide, exchange, or otherwise disclose to third parties or use themselves (other than for the purpose of concluding a transaction or as expressly required by law) any personal information about any third party (whether its Customer or otherwise), including the financial information and any personal identification information, without obtaining the third party’s prior written consent.

7.3 We understand that you own your service data. We give you complete control over your service data by allowing you to view it, share it via supported third-party integrations, and request export or deletion of your service data.

7.4 If you live in the European Economic Area (EEA), you have the following rights about the information Fieldmobi has on file for you.

7.5 Right of access: You have the right to access (and, if necessary, receive a copy of) the categories of personal information that we hold about you, including the source, purpose, and length of processing, as well as the individuals with whom the information is shared.

7.6 Right to rectification: You have the right to update or correct any inaccurate information we have about you. You can ask us to add extra information about you in our database based on the reason for which we utilize your information.

7.7 Right to erasure: In certain cases, such as when your personal information is no longer required for the purpose for which it was originally obtained, you have the right to request that we remove it.

7.8 Right to data restriction: You may also have the right to request that your information be restricted from being used in certain instances, such as when you object to our use of your data but we need to check if we have overriding legal grounds to use it.

7.9 Data portability: You have the right to transfer your information to a third party in a structured, frequently used, and machine-readable format where the information is processed with your consent or by automated means.

7.10 Right to object: In certain cases, such as the use of your personal information for direct marketing, you have the right to object to the use of your information.

7.11 Right to complain: If you have a complaint about how we collect, use, or disclose personal information, you have the right to file it with the appropriate supervisory authority. This right may not be available to you if your nation lacks a data protection supervisory authority.

We will retain your Data only for as long as necessary to provide the Services you have requested unless a longer retention period is required by applicable law (for example for legal and regulatory purposes). In order for Us to pursue our legitimate business interests, carry out audits, abide by (and demonstrate compliance with) legal requirements, settle disputes, and enforce our agreements, it may be necessary for Us to retain your Personal Data after you have deactivated your account.

We are committed to protecting the security of your Sensitive Personal Data and We take all reasonable precautions to protect it from unauthorized access, modification or disclosure. Your Sensitive Personal Data is stored on secured servers that have SSL certificates issued by leading certificate authorities and all the Sensitive Personal Data that is transferred between You and Us and the Services provided to you is encrypted. We follow the international standards under IS/ISO/ IEC 27001 in order to provide reasonable security to the Personal Data provided by You. However, internet is not in itself a secure environment and We cannot give absolute assurance that your Sensitive Personal Data will be secure at all times

10.1 Our Website and/or Application may contain links and advertisements that might direct you to other platforms where your personally identifiable information might be collected. The connected platforms' privacy policies and content are not the responsibility of Fieldmobi.

10.2 When you click on any of these links or advertisements, a referral programme that may utilize cookies and keep track of how many people were referred from this Website and/or Application will take you to the advertiser's Website and/or Application. This can involve the usage of cookies, which might then be stored on the hard drive of your computer. Users should be aware that they do so at their own risk and that we are not responsible for any harm or consequences resulting from visiting any of the external sites provided.

We reserve the right to modify or replace portions of this Privacy Policy. Additionally, without prior notice or obligation, we reserve the right to impose restrictions on particular features and services or to altogether block users' access to the Website and/or Application. You undertake to frequently review the Privacy Policy to ensure that you are informed of any changes, and We will not be responsible for any losses you may incur as a result of failing to do so. Unless specifically specified otherwise, this Privacy Policy shall apply to any upgrades, additions, or modifications made to the Website, Application, or Service following Your initial access to the Website, Application, or use of the Service. You acknowledge this Privacy Policy and any changes or amendments made thereto by continuing to use the Website and/or Application.

By providing us your personal information in order to request more information or register as a registered user, you hereby agree and accept that you have given us your free, implied consent to use that information. You also agree and accept that you have not been misled or deceived about the purpose or purposes for which your personal information will be processed. You accept knowing the purpose for which the personal data will be processed as such by providing the personal data.