SIM Subscription Requests Cheat Sheet

How to Request for Requisition, Activation and Termination of SIMs in the SIM Management Application

Goal 1: Requisition of New SIMs from Vendor

1. Raise a Requisition Request - Support raises a Requisition Request to the Office Admin to order new SIMs 💻

   

   In the SIM Subscription Requests Module: The Requisition Request is marked as "Pending"

2. Approve and Assign the Requisition Request - Manager approves the requisition request and it is assigned to the Office Admin team (will be visible on the app) 💻

   

   In the SIM Subscription Requests Module: The Requisition Request is marked as "Assigned"

   
   

3. Order SIMs and Share Update - Office Admin orders SIMs from vendor and shares an Order update through the mobile app against the requisition request and marks the update status as "Progress" 📱

   

   In the SIM Subscription Requests Module: The Requisition Request is marked as "Progress"

4. Add SIM Cards - On receiving the physical SIM Cards, Office Admin adds each individual SIM Card through the mobile app 📱

   

   In the SIM Card Master Module: The Alert Status (SIM Card) is marked as "Pending"
   

5. Email Allocation List - On receiving the SIM key-mobile number allocation list, the Office Admin adds list to Subscription Master Upload template and emails it to the manager ✉️

   

   
   

6. Share Update of Email Sent - Office Admin shares Allocate update through mobile app against the requisition request with image of the email sent and mark the update status as Done📱

   

   In the SIM Subscription Requests Module: The Requisition Request is marked as "Done"

   
   

7. Bulk Upload Allocation List - Manager bulk uploads SIM allocation list into the Subscription Master 📤

   

   

   1. In the SIM Subscription Master Module: The Alert Status (of the Mobile Number) is marked as "Pending"

   2. In the SIM Card Master Module: The Alert Status (of the SIM Card) is marked as "Allocated"

   3. In the SIM Card Summary Module: The count of SIMs with the Subscription Status marked as "Pending" for a given plan will increase.

   
   

8. Review SIM Subscription Errors - Any errors to be reviewed. In case an Object Not Found Error is seen, SIM Card Master to be reviewed. 💻

   

   In the SIM Subscription Master Module: The Alert Status (of the Mobile Number) is marked as "Error"

   
   

9. Review Pending SIM Cards - After bulk upload, review all pending SIM Cards. Reject any SIMs that shouldn't be in the system to ensure only valid entries remain. 💻

   

   In the SIM Card Master Module: The Alert Status (of the SIM Key) is marked as "Pending"

Goal 2: Activate SIMs with Allocated Numbers

1. Raise Activation Request -Support raises an Activation Request to the Office Admin by selecting each Mobile Number (Search for Pending) 💻

   

   In the SIM Subscription Requests Module: The Request is marked as "Pending"

   
   

2. Approve Activation Request - Manager approves the activation request and it is assigned to the Office Admin team (will be visible on the app) 💻

   

   In the SIM Subscription Requests Module: The Request is marked as "Assigned"
   

3. Office Admin requests SIM activation and shares update - Office Admin requests vendor to activate SIMs and shares an Activate Update via the app, marking the update status as "Progress"📱

   

   1. In the SIM Subscription Master Module: The Alert Status (of the Mobile Number) is marked as "Requested"

   2. In the SIM Subscription Request Module: The Request is marked as "Progress"

   3. In the SIM Card Summary Module: The count of SIMs with the Subscription Status marked as "Requested" for a given plan will increase

   
   

4. Office Admin confirms and shares active update via app - On SIM activation confirmation, Office Admin shares an Active Update via the app with update status marked as "Done" 📱

   

   1. In the SIM Subscription Master Module: The Alert Status (of the Mobile Number) is marked as "Active"

   2. In the SIM Card Master Module: The Alert Status (of the SIM Card) is marked as "Usable"

   3. In the SIM Subscription Request Module: The Request is marked as "Done"

   4. In the SIM Card Summary Module: The count of Usable SIMs with the Subscription Status marked as "Active" for a given plan will increase

   
   
   
   

Goal 3: Terminate and Close Activate SIMS

1. Raise a Termination Request - Support raises a Termination Request to the Office Admin to terminate SIMs  💻

   

   In the SIM Subscription Requests Module: The Request is marked as "Pending"
   

2. Approve and Assign the Requisition Request - Manager approves and assigns termination request 💻

   

   In the SIM Subscription Requests Module: The Request is marked as "Assigned"
   

3. Admin requests SIM termination and shares update - Office Admin sends a termination request to the SIM vendor and shares an Order update through the mobile app against the termination request and mark the update status as "Progress" 📱

   

   1. In the SIM Subscription Master Module: The Alert Status (of the Mobile Number) is marked as "Terminated"

   2. In the SIM Card Master Module: The Alert Status (of the SIM Key) is marked as "Allocated"

   3. In the SIM Subscription Request Module: The Request is marked as "Progress"

   4. In the SIM Card Summary Module: The count of SIMs with the Subscription Status marked as "Terminated" for a given plan will increase
      

4. Admin confirms SIM closure and shares update via app - Office Admin shares a Closure Update via the app with update status marked as Done after SIM subscription closure confirmation from the vendor 📱

   

   1. In the SIM Subscription Master Module: The Alert Status (of the Mobile Number) is marked as "Closed"

   2. In the SIM Card Master Module: The Subscription Status is marked as "Closed" and the Alert Status (of the SIM Key) is marked as "Allocated"

   3. In the SIM Subscription Request Module: The Request is marked as "Done"

   4. In the SIM Card Summary Module: The count of SIMs with the Subscription Status marked as "Closed" for a given plan will increase