SIM Card Requests Cheat Sheet

How to Transfer, Install, Remove, Update SIM Condition and Discard a SIM in the SIM Management Application

Goal 1: Transferring a SIM to another Location

1. Support raises transfer request to a Location - Support raises transfer request with SIM and Recipient 💻

   
   

   

   In the SIM Card Activity Assignment Module: The Assignment is marked as "Pending"

   
   

2. Approves and assigns remove request to team - Manager approves the Transfer request and it is assigned to the respective team (will be visible on the app) 💻

   

   In the SIM Card Activity Assignment Module: The Assignment is marked as "Assigned"
   

3. Office Admin shares a transfer update via mobile app -The Office Admin shares transfer update via mobile app and marks update status as Done. 📱

   

   1. In the SIM Card Activity Assignment Module: The Assignment is marked as "Done"

   2. In the SIM Card Master Module: The SIM's assigned location updates based on the latest activity update

   3. In the SIM Card Summary: The count of SIM card plans at a location increases when a SIM with the corresponding Subscription Status (e.g., Pending, Active) is transferred to that location.

   
   

Goal 2: Transferring a SIM to a Workforce

Goal 3: Installing a SIM in an Asset

Goal 4: Removing a SIM from an Asset

Goal 5: Updating SIM Condition

Goal 6: Discard SIM